DPCI offers a wide range of custom development and technology integration services to help organizations create, manage and deliver content to multiple media. Customers retain us for the following types of services:
- Product Selection Support -- While companies often have procurement departments, rarely if ever do those departments have any expertise in writing and managing Web content management/digital asset management-specific RFP's. In fact, without product selection support, companies are more likely to make mistakes by neglecting to add important selection criteria. Thus, our customers look to DPCI to help write and manage RFP and RFI initiatives.
- Implementation Support -- Many of our customers benefit from DPCI's premiere support services by using a hybrid of their own staff developers and content engineers alongside our developers, field engineers, trainers and support staff. The result is not only an accelerated and smoother project but also quicker learning times for customer support staff when 'trailing' DPCI experts.
- General Project Management and Project Office Support -- Companies that do not have certified project managers or project office capabilities turn to DPCI to help run mission-critical projects as well as to set up project offices and train internal staff in project management best practices. For those customers that DO have project managers on staff, DPCI is often used to augment the team when the project load is overwhelming.
- Training and Support Services -- When an organization decides to implement a major technology like a new workflow system, content management, digital asset management, or portal solution, typically there is not enough internal staff to perform all the training and desk-side support. Without that kind of support, the success of your project is jeopardized since staff may be less willing to accept change. With DPCI's fully certified training staff that have years of subject matter expertise as well as sensitivity training for when unusual situations arise, your company will have the best onsite training and support to dramatically improve your project success rates.
The result: bulls-eye implementations, plugged into your infrastructure, resulting in the lowest possible cost of ownership.
DPCI employees have been referred to as "Navy SEALs" of content management technology services. For instance, DPCI has stringent qualifications for hiring. All employees must consistently maintain professional certifications in software development, project management, training and field engineering. New hires must pass industry-standard certification exams within the first 6 months of being employed.
DPCI also follows a repeatable, measurable project engagement process. Derived from the Project Management Institute's PMBOK as well as Rational Unified Process (in development work), the process ensures that DPCI employees receive intense training in our methodology.